Terms of service
These Terms of Service govern your access to and use of lovelle.rest, including all related content, services, features, products, and transactions offered by Lovelle.
Throughout these Terms, “Lovelle,” “we,” “us,” and “our” refer to Lovelle. “You” and “your” refer to any visitor, customer, or user of our website.
By accessing our website or purchasing from us, you agree to these Terms of Service. If you do not agree, you must not use the website.
1. Online Store Terms
You must be legally capable of entering into a binding contract in your jurisdiction to use our website or place an order.
You may not use our products or website for any unlawful, fraudulent, abusive, or unauthorized purpose.
You must not:
- Violate applicable laws or regulations.
- Transmit malware, viruses, or harmful code.
- Interfere with the website’s security or operation.
- Attempt to access restricted systems or customer accounts.
- Use automated systems to scrape, copy, or disrupt the website.
- Submit false, misleading, or fraudulent information.
2. Product Information
We make reasonable efforts to present product descriptions, photographs, colors, dimensions, materials, and features accurately.
However:
- Screen settings may affect how colors appear.
- Product packaging may change.
- Measurements may have minor variations.
- Images may include props or accessories not sold with the product.
- Product details may be updated without prior notice.
Please review the product description and included items before ordering.
3. Prices and Taxes
Prices are displayed in the currency shown during checkout.
Prices may change without notice. The price applicable to your order is the price displayed when the order is submitted, subject to correction of obvious errors.
Applicable taxes, duties, customs fees, brokerage charges, and other government-imposed charges may be calculated during checkout or collected separately by local authorities or delivery providers.
Customers are responsible for charges that are not expressly included in the order total, except where applicable law provides otherwise.
4. Orders and Acceptance
Submitting an order does not guarantee acceptance.
We may accept, refuse, limit, or cancel an order for reasons including:
- Product unavailability.
- Pricing or description errors.
- Suspected fraud or unauthorized payment activity.
- Shipping restrictions.
- Incorrect customer information.
- Quantity limitations.
- Violation of these Terms.
- Technical or inventory errors.
An order is generally accepted when we send a confirmation indicating that it has been processed or shipped.
If we cancel an order after payment has been collected, we will refund the affected amount to the original payment method.
5. Billing and Account Information
You agree to provide current, complete, and accurate billing, shipping, and contact information.
You are responsible for:
- Confirming your address before completing checkout.
- Keeping your account credentials confidential.
- All activity conducted through your account.
- Notifying us promptly of unauthorized access or transactions.
We are not responsible for delivery issues caused by inaccurate or incomplete information supplied by the customer.
6. Payment
Payments are processed through third-party payment providers available at checkout.
By submitting payment information, you confirm that:
- You are authorized to use the selected payment method.
- The information provided is accurate.
- You authorize the applicable charges associated with your order.
Lovelle does not control the independent policies or processing times of banks, card issuers, payment gateways, or other payment providers.
7. Shipping and Delivery
Shipping is governed by our Shipping Policy.
Delivery dates are estimates and may be affected by customs, weather, carrier delays, incorrect addresses, public holidays, regional disruptions, or events outside our reasonable control.
Risk of loss and legal title transfer in accordance with applicable law and the delivery terms presented at checkout.
8. Returns and Refunds
Returns, refunds, exchanges, and cancellations are governed by our Return and Refund Policy.
Our voluntary policies do not restrict rights that cannot legally be waived.
9. Promotions and Discount Codes
Promotions may be subject to separate terms.
Unless otherwise stated:
- Discount codes cannot be combined.
- Discounts have no cash value.
- Promotions may be changed or withdrawn before an order is accepted.
- Discounts cannot usually be applied retroactively.
- Promotional offers may be limited by product, customer, location, date, or quantity.
Abuse of a promotion may result in order cancellation.
10. Intellectual Property
All content on the website, including logos, branding, text, graphics, photographs, layouts, icons, videos, product descriptions, and software, is owned by or licensed to Lovelle and is protected by applicable intellectual-property laws.
You may use the website only for personal, non-commercial shopping purposes.
You may not reproduce, publish, distribute, sell, modify, reverse engineer, display, or commercially exploit website content without prior written permission.
11. User Content and Reviews
If you submit a review, photograph, comment, suggestion, or other content, you confirm that:
- You own or have permission to submit it.
- It is accurate and lawful.
- It does not infringe another person’s rights.
- It does not contain unlawful, defamatory, abusive, or malicious material.
- It does not contain harmful code or deceptive content.
You grant Lovelle a worldwide, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, and display the submitted content for lawful business and marketing purposes, subject to applicable privacy law.
We may remove user content that violates these Terms.
12. Third-Party Services and Links
Our website may include tools, payment services, applications, or links provided by third parties.
We are not responsible for third-party websites, services, content, security, availability, or practices. Your use of third-party services may be governed by separate terms and privacy policies.
13. Prohibited Uses
You may not use the website:
- For unlawful or fraudulent activities.
- To infringe intellectual-property or privacy rights.
- To harass, threaten, discriminate against, or harm others.
- To submit false reviews or impersonate another person.
- To collect personal information without authorization.
- To interfere with website security.
- To distribute malware, spam, or unsolicited messages.
- To avoid purchase limits or manipulate promotions.
- To engage in resale activity where expressly prohibited.
14. Disclaimer of Warranties
To the maximum extent permitted by law, the website and its content are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or compatible with every device.
Nothing in these Terms excludes warranties, guarantees, conditions, or consumer rights that cannot lawfully be excluded.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Lovelle will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the website or purchase of products.
Where liability cannot be excluded, it will be limited only to the extent permitted by law.
This section does not exclude liability where exclusion is prohibited, including liability arising from fraud, wilful misconduct, or other legally non-excludable matters.
16. Indemnification
To the extent permitted by law, you agree to indemnify Lovelle against claims, losses, liabilities, and reasonable expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights.
17. Privacy
Our collection, use, and disclosure of personal information are governed by our Privacy Policy and applicable law.
18. Governing Law
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without limiting any mandatory rights available to consumers in their home jurisdiction.
19. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.
20. No Waiver
Failure to enforce any provision does not constitute a waiver of that provision or any other right.
21. Changes to These Terms
We may update these Terms periodically.
Changes will be posted on this page with a revised “Last Updated” date. Your continued use of the website after an update constitutes acceptance where permitted by law.
22. Contact Information
Questions about these Terms should be sent to:
Lovelle
140 Mills Rd
Kelowna, BC, V1X 4G7
Canada
Email: support@lovelle.rest
Phone: +1 250 258-8975
Website: lovelle.rest