Contact information

Lovelle is committed to providing clear, helpful, and professional customer support.

You may contact us regarding:

  • Product information.
  • Order status.
  • Shipping and tracking.
  • Returns and refunds.
  • Damaged or incorrect products.
  • Payment questions.
  • Website accessibility.
  • Privacy requests.
  • Legal or business inquiries.
  • Complaints and feedback.

Business Information

Business Name: Lovelle
Year Established: 2023
Website: lovelle.rest

Mailing and Business Address

Lovelle
140 Mills Rd
Kelowna, BC, V1X 4G7
Canada

Please contact our support team before returning a product. The business address listed above may not be the designated return facility, and unauthorized returns may not be accepted.

Email Support

Email: support@lovelle.rest

When contacting us about an order, please include:

  • Your full name.
  • Your order number.
  • The email address used at checkout.
  • A clear description of your request.
  • Supporting photographs or video when relevant.

Telephone Support

Phone: +1 250 258-8975

Telephone availability may vary due to call volume, weekends, public holidays, or operational requirements.

For written confirmation and document submission, email is the preferred contact method.

Response Times

We aim to respond to customer inquiries within one to two business days.

Complex investigations involving carriers, payment providers, warehouses, or customs agencies may require additional time.

Submitting multiple messages about the same issue may delay processing. Please reply within the original email thread whenever possible.

Returns

Do not mail a return to any address until you receive authorization and return instructions from Lovelle.

For full requirements, please review our Return and Refund Policy.

Privacy Requests

To request access to, correction of, or deletion of personal information, where applicable, email:

support@lovelle.rest

Use the subject line:

Privacy Request – [Your Name]

We may need to verify your identity before processing a privacy request.

Complaints

We take customer concerns seriously.

Please provide:

  • Your name and contact information.
  • Your order number, if applicable.
  • A detailed explanation of the issue.
  • The resolution you are requesting.
  • Relevant supporting documents or photographs.

We will review the matter and respond as soon as reasonably possible.

Accessibility Support

Customers who require assistance accessing website content or completing a purchase may contact us by email or telephone.

We will make reasonable efforts to provide information in an accessible format.

Legal Notices

Legal correspondence may be sent to:

Lovelle
140 Mills Rd
Kelowna, BC, V1X 4G7
Canada

Email: support@lovelle.rest

Please clearly identify the nature of the correspondence and include sufficient contact information for a response.