Refund policy

Thank you for shopping at Lovelle. We want you to feel confident when purchasing from our store. This Return and Refund Policy explains the conditions and procedures for returning products purchased through lovelle.rest.

1. 30-Day Return Policy

We offer free returns and refunds within 30 days of delivery.

To qualify for a return, your item must:

Be returned within 30 calendar days after the recorded delivery date.
Be unused, unworn, unwashed, and in its original condition.
Include all original packaging, tags, labels, accessories, manuals, and promotional items supplied with the order.
Be accompanied by valid proof of purchase, such as an order confirmation or order number.

Items that show signs of wear, misuse, washing, alteration, accidental damage, improper storage, or use beyond reasonable inspection may not qualify for a return.

2. How to Request a Return

Before returning any product, please contact our customer support team at:

Email: support@lovelle.rest
Phone: +1 250 258-8975

Please include:

Your full name.
Your order number.
The email address used to place the order.
The product you wish to return.
The reason for the return.
Clear photographs or video if the item is damaged, defective, or incorrect.

Once your request has been reviewed, we will provide return instructions and, when applicable, a prepaid return label.

Please do not send products back without first receiving authorization from our support team. Unauthorized returns may be delayed, refused, or returned to the sender.

3. Free Return Shipping

Approved returns made within the 30-day return period are eligible for free return shipping.

We will provide the applicable return instructions based on your location. You must use the return method and address provided by our customer support team.

Lovelle is not responsible for products returned to an incorrect address, sent without authorization, or shipped using a method other than the one provided.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

Your product arrives damaged.
The product is defective.
You receive the wrong product, color, size, or variation.
An item is missing from your order.
The package appears materially damaged or tampered with.

Please provide photographs of the item, packaging, shipping label, and any visible damage. We may offer a replacement, refund, or another appropriate solution after reviewing the claim.

Do not discard the product or packaging until we confirm that they are no longer required for review.

5. Non-Returnable Items

Unless required by applicable law, the following items may not be returned:

Products returned after the 30-day return period.
Used, worn, washed, altered, or damaged products.
Products missing original packaging, labels, parts, or accessories.
Personalized, customized, or made-to-order products.
Gift cards.
Items marked as final sale.
Products that cannot be returned for hygiene or health-protection reasons once opened or used.
Items damaged through improper use, neglect, accident, or failure to follow product instructions.

Please contact us before placing an order if you are unsure whether a product is eligible for return.

6. Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been accepted.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank, card issuer, payment provider, or financial institution.

Original expedited shipping charges, optional delivery upgrades, customs duties, import taxes, brokerage fees, and similar third-party charges are generally non-refundable unless required by law or the return resulted from an error by Lovelle.

7. Exchanges

We may offer exchanges depending on product availability.

For the fastest service, we may ask you to return the original item for a refund and place a separate order for the replacement product. Promotional prices and product availability cannot be guaranteed while an exchange is being processed.

8. Order Cancellations

We will try to accommodate your request, but we cannot guarantee cancellation once the order has entered processing, fulfillment, or shipment.

If the order has already shipped, you may request a return after delivery in accordance with this policy.

9. Lost or Missing Return Packages

Please retain your return receipt and tracking information until your refund is completed.

Lovelle is not responsible for unauthorized return shipments or packages sent without the approved return method.

10. Promotional and Bundle Purchases

When returning part of a bundle, gift-with-purchase offer, multi-buy promotion, or discounted set, the refund may be adjusted to reflect the value of the products retained.

Any complimentary item associated with the returned purchase must also be returned unused and in its original condition. Otherwise, its retail value may be deducted from the refund where permitted by law.