Shipping policy
This Shipping Policy explains how orders placed through lovelle.rest are processed, shipped, tracked, and delivered.
1. Free Worldwide Shipping
Lovelle provides free standard shipping worldwide on eligible orders.
No minimum purchase is required unless otherwise stated during a specific promotion or at checkout.
Optional expedited or upgraded shipping services may be offered for an additional charge.
2. Order Processing
Orders are generally prepared after payment authorization and order verification.
Processing may take additional time during:
- Weekends.
- Public holidays.
- Promotional campaigns.
- High-volume sales periods.
- Product launches.
- Inventory checks.
- Fraud or payment reviews.
- Severe weather or service disruptions.
You will receive a confirmation email after placing your order. A shipping notification will be sent when tracking information becomes available.
3. Estimated Delivery Time
Our estimated delivery time is:
7–10 business days after shipment
This timeframe is an estimate and not a guaranteed delivery date.
Business days generally exclude weekends and public holidays.
Delivery may take longer due to:
- Customs inspections.
- Carrier congestion.
- Weather conditions.
- Remote-area delivery.
- Local postal delays.
- Incorrect or incomplete addresses.
- Public holidays.
- International transportation disruptions.
- Circumstances outside our reasonable control.
4. International Orders
We ship to many destinations worldwide, subject to carrier availability, local restrictions, and applicable law.
Customers are responsible for ensuring that the ordered products may lawfully be imported into the destination country.
Some destinations may require the recipient to provide identification, tax information, customs documentation, or payment of government charges before delivery.
5. Customs Duties and Import Taxes
Free shipping refers to the transportation charge offered by Lovelle. It does not necessarily include:
- Customs duties.
- Import taxes.
- Value-added taxes.
- Brokerage fees.
- Handling charges.
- Local government assessments.
Unless expressly collected during checkout, these charges are the customer’s responsibility.
Lovelle does not control customs authorities and cannot predict whether additional charges will apply.
Refusing a package because of unpaid customs fees may result in deductions from any refund for expenses incurred, where permitted by law.
6. Tracking Information
When tracking is available, we will send it to the email address associated with your order.
Tracking information may take several business days to update after the package is handed to the carrier.
Some international postal services provide limited tracking after the parcel reaches the destination country.
7. Multiple Packages
Products from the same order may be shipped separately due to inventory location, package size, product availability, or fulfillment requirements.
You will not be charged additional standard shipping fees when an order is divided into multiple shipments.
8. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Before submitting your order, please verify:
- Recipient name.
- Street address.
- Apartment, suite, or unit number.
- City.
- Province, state, or region.
- Postal or ZIP code.
- Country.
- Telephone number.
Contact us immediately if you notice an error.
We cannot guarantee changes after an order has entered fulfillment or shipment.
Additional shipping costs caused by an incorrect, incomplete, or undeliverable address may be deducted from a refund or charged before reshipment, where permitted by law.
9. Delayed Orders
If your order has not arrived within the expected delivery period, please:
- Review the tracking information.
- Check for a delivery notice.
- Contact household members, neighbours, reception staff, or building management.
- Verify the address listed in your order confirmation.
- Contact the local carrier.
- Email support@lovelle.rest for assistance.
We may need to wait until the carrier’s investigation period has passed before issuing a replacement or refund.
10. Lost Packages
A package may be considered lost only after confirmation from the carrier or after the applicable investigation period has passed.
If a shipment is confirmed lost, we may provide a replacement or refund, depending on availability and the circumstances.
Claims must be submitted within a reasonable period after the expected delivery date.
11. Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it:
- Check all entrances and safe locations.
- Ask household members and neighbours.
- Contact building management or reception.
- Wait until the end of the delivery day, as some scans occur early.
- Contact the carrier for delivery details.
- Notify Lovelle promptly.
We will assist with reasonable carrier inquiries. However, responsibility for packages confirmed as correctly delivered may depend on the carrier’s findings and applicable law.
12. Damaged Packages
If your order arrives damaged, photograph:
- The exterior packaging.
- The shipping label.
- The internal packaging.
- The damaged product.
- Any missing or broken parts.
Contact us at support@lovelle.rest as soon as possible and retain all packaging until the claim has been reviewed.
13. Refused and Unclaimed Packages
Orders that are refused, left unclaimed, or returned because of unpaid customs charges, an incorrect address, or repeated failed delivery attempts may be refunded after they are returned and inspected.
Original costs incurred by Lovelle may be deducted where permitted by law.
14. Shipping Restrictions
We may be unable to ship certain products to some countries or regions due to legal restrictions, carrier limitations, sanctions, service disruptions, or customs requirements.
If we cannot ship your order, we will cancel the affected item and refund the applicable amount.
15. Force Majeure
Lovelle is not responsible for delays caused by events outside our reasonable control, including natural disasters, labour disruptions, transportation interruptions, government action, epidemics, war, civil unrest, carrier failures, or severe weather.
This section does not limit rights that cannot legally be excluded.
16. Contact Us
For shipping assistance, contact:
Lovelle
140 Mills Rd
Kelowna, BC, V1X 4G7
Canada
Email: support@lovelle.rest
Phone: +1 250 258-8975
Website: lovelle.rest